Shipping Policy

1. Order Processing Time

• All orders are processed and dispatched within 1-3 business days after payment confirmation.
• Processing times exclude weekends and public holidays. In cases of high order volume (e.g., seasonal sales, new product launches) or unforeseen circumstances, minor delays may occur—we will notify you promptly via email if your order is affected.

2. Delivery Estimates

• After your order is dispatched, the estimated delivery time is 6-12 business days.
• Delivery timelines are estimates only and may vary slightly due to factors beyond our control, such as logistics carrier delays, weather conditions, or remote delivery locations.
• A unique tracking number will be sent to your registered email once your order ships, allowing you to monitor your package’s progress in real time.

3. Free Shipping Policy

• Free shipping is offered on all products (including insulated stainless steel bottles, hydration accessories, and more) with no minimum purchase requirement. You will not be charged any shipping, handling, or surcharge fees—regardless of the number of items in your order.
• We partner with trusted logistics carriers to ensure safe, efficient delivery of your sustainable hydration products. The shipping method is selected at our discretion to meet the stated delivery timeline.

4. Order Tracking

• Once your order ships, you will receive a shipping confirmation email containing your tracking number and step-by-step instructions to check delivery status.
• You can track your package via the carrier’s official website or our order tracking page (if available) using the provided tracking number.
• If you do not receive a tracking number within 4 business days of placing your order, please contact our customer support team for assistance.

5. Address Requirements

• It is your responsibility to provide a complete, accurate, and valid delivery address at checkout. We are not liable for delayed, lost, or undelivered orders due to incorrect, incomplete, or outdated address information.
• If you need to update your delivery address after placing an order, contact us immediately. Address changes are only possible if your order has not yet been dispatched—we cannot modify addresses once shipping has been initiated.

6. Failed Delivery Attempts

• If the delivery carrier is unable to deliver your package (e.g., no one available to receive it, inaccessible address), they may attempt delivery multiple times or leave a notification for you to arrange redelivery or in-person collection.
• If the package is returned to us due to repeated failed delivery attempts or an undeliverable address, we will contact you within 3 business days to resolve the issue. Additional shipping fees may apply for resending the package, or you may request a refund (subject to our Refund Policy).

7. Contact Us