Warranty

1. Warranty Coverage & Duration

• Warranty Period: We offer a 2-year limited warranty on all our insulated stainless steel water bottles, starting from the date of original purchase.
• Coverage Scope: This warranty applies to defects in materials (e.g., stainless steel corrosion, faulty insulation layers) or workmanship (e.g., leaking seals, loose components) that affect the product’s functionality under normal use. It covers issues such as:
  • Loss of insulation performance (failure to keep drinks cold/hot for the stated duration).
  • Leakage caused by defective seals or manufacturing errors.
  • Structural damage (e.g., cracks, dents) to the bottle body that occurs without misuse.
  • Malfunction of removable parts (e.g., lids, straws) due to manufacturing defects.

2. Warranty Eligibility

• The product must be purchased directly from our website or authorized retailers.
• A valid proof of purchase (e.g., order confirmation email, receipt) must be provided.
• The defect must occur within the 2-year warranty period and result from normal use (not misuse, negligence, or accidental damage).
• The product must not have been modified, repaired, or altered by unauthorized parties.

3. Non-Warranty Coverage

• Normal wear and tear (e.g., minor scratches, surface discoloration from regular use).
• Damage caused by misuse, abuse, or negligence (e.g., dropping, hitting, exposing the bottle to extreme temperatures, or using it for non-intended purposes like storing corrosive liquids).
• Damage from improper cleaning or failure to follow care instructions (e.g., using abrasive cleaners that scratch the stainless steel surface).
• Cosmetic defects that do not affect functionality (e.g., slight color variations, minor imperfections in finish).
• Loss or damage to accessories (e.g., lids, straws) due to loss, theft, or accidental damage.
• Products purchased from unauthorized sellers or resellers (e.g., third-party marketplaces without official authorization).

4. Warranty Claim Process

• Contact our customer support team with the following information:
  • Your full name, email address, and order number (or proof of purchase).
  • Product details (style, color, size).
  • A detailed description of the defect (e.g., "bottle leaks from the lid seal" or "insulation only keeps drinks cold for 2 hours instead of 12").
  • Clear photos or videos of the defect and the product’s overall condition (to verify the issue).
• Our customer support team will review your claim within 3-5 business days. If approved, we will provide instructions for returning the defective product (if required).
• Return shipping costs for warranty claims are covered by us. We will provide a prepaid shipping label for eligible returns.
• After receiving and inspecting the defective product, we will repair or replace it at our discretion. Replacement products will be of the same or similar style and quality (subject to availability).
• Refunds under warranty are only offered if repair or replacement is not feasible. All refunds will be issued in United States Dollars (USD), matching the original purchase currency.

5. Warranty Limitations

• This warranty is non-transferable and applies only to the original purchaser.
• Our liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for any indirect, incidental, or consequential damages (e.g., damage to personal items, inconvenience, or loss of use) arising from product defects.
• This warranty supersedes all other express or implied warranties. Any implied warranties (e.g., merchantability, fitness for a particular purpose) are limited to the duration of this written warranty. Some jurisdictions do not allow limitations on implied warranty periods, so this limitation may not apply to you.